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Informations
Reservation & FAQ & Rental policy
Reservation procedure

Ready for a Premium Car Rental Experience in Crete?
Choose a trusted partner with over 47 years of expertise.

The way to your dream car
Request reservation form

Easy online booking with instant confirmation.

Select the vehicle of your choice according to your car rental requirements

Know Exactly What You’re Paying For
We show you everything upfront — no small print, no hidden fees.

Insurance options:

  • Basic Insurance (included)
  • Zero-Excess Full Insurance — no credit/debit card required (option)

Add-ons available:

  • Baby/Child seats
  • Extra driver
Book your dream car

Then proceed to fill in all the reservation details and book your selected car.

Take your car at your desired place

Pay the full amount or a prepayment of 20% and take your car at your desired place.

Finalizing your booking with us, means:

  • Fast pickup & return
  • Clear pricing with no hidden charges
  • New, clean, well-maintained cars
  • Friendly meet-and-greet service
Frequently Asked Questions

If you require any further information please contact us at info@magictoursrentacar.com

Minimum Age: 23 years old for all groups. Maximum age: 75 years old for all groups.

A valid driving license held for at least one year is required from the driver. National Driving Licenses issued in EU, US, UK, Australia, Canada, Israel, Russia, Ukraine are accepted. An International Driving License is required in all other cases.

The minimum rental period is 3 days for the reservations on this site.

To complete an online reservation through Magic Tours Rent a Car, we accept Credit/debit cards, PayPal and Money transfer via SEPA

All payments are processed through the electronic payment platform of "Mollie". Mollie has the highest standards of security, including:

    • Highly protected and monitored server centres
    • A three-tier defence system for efficiency and data security
    • PCI DSS certification for card details encryption
    • Secure payment methods like purchase on account or direct debit
    • ISAE3402 certification
    • EU General Data Protection Regulation 2016/679 (“GDPR”) and UK GDPR

To secure your booking, we require the full amount or a deposit of 20 % of your total rental cost. The remaining balance will be paid at the collection of the vehicle by credit/debit card or cash. We accept Visa, MasterCard and American Express.

No. You can rent a car without a credit/debit card. Credit/debit cards are not required for our zero-excess insurance package.

FLIGHT INFORMATION (if collecting from an airport location)
For all airport collections, we ask that you provide us with the correct flight number and arrival time when booking your vehicle. This is to ensure that if your flight is delayed your vehicle will be held and staff will be in place to greet you when you arrive. If this information is not available to you at the time of booking, we ask you provide us with it at least 7 days before your arrival date. If we do not receive this information in time, we cannot take responsibility for a failed rental.

The renter has to return the vehicle with the same level of fuel as delivered. Vehicles delivered out of office hours have enough fuel to drive you anywhere in the island. There is also the option of a prepaid fuel policy. The renter picks-up the vehicle with a full tank and pays on the spot for the fuel which will cost the price of a local petrol station without any extra cost. There is no refund for the unused fuel. If the client wants us to provide this service and collect the car full, it needs to be referred on the remarks before completing the reservation.

Absolutely not. All pricing, insurance options, and additional charges are clearly shown during the booking process. No surprises — ever.

Your car will be waiting 60 meters from the Arrivals Hall, directly in the airport parking area. No shuttle buses or long lines.

Yes. One-way rentals are available with a standard fee. The fee is shown clearly during booking.

We offer:

  • Basic Insurance (included) with excess --- credit or debit card is required.
  • Full Insurance Package Zero-Excess — with no credit or debit card required

No problem. We track flight schedules and adjust pickup times accordingly — at no extra cost.

A valid driving license held for at least one year is required from the driver plus a valid passport or ID card.

Magic Tours Rent a Car offers customers the benefit of a wide range of locations throughout Crete from any airport, port or hotel of the Cretan island. We provide service all over Crete 24/7.

Damages to tires or the underbody are not covered if the renter drives on road without asphalt.

All vehicles are new or up to 8 years old, always clean, safe, and well-maintained.

Late returns may incur a fee. Please contact us if you need to extend your rental.

Need More Help?

If your question isn’t listed here, feel free to contact our team anytime.
We’re here to help before, during, and after your trip.

General Terms & Conditions
Car Rental Policy
All car rental rates include
Unlimited Mileage
Unlimited mileage (free km) is always included in our rates.
Taxes and Airport Fees & Surcharges
V.A.T (Value Added Tax) 24%, municipal tax, airport fees & surcharges are included in our rates.
Free Additional Driver
The additional driver is Free of charge and can be registered without any additional charge.
24 hours Road Service free of charge
As a member of the Automobile and Touring Club of Greece our Company provides 24 hours Roadside Assistance.
Free Airport Parking

Free car parking at all the airports upon returning the vehicle.

Road Map
An analytical road map of Crete is handed over to the renter free of charge at delivery.
(TPI) Third-Party Insurance

Third-Party Insurance covers the driver in the event that a member of the public is killed or injured, or if their property is damaged where the renter is at fault.
The renter’s liability is covered to a maximum of €1.300.000 for death and bodily injuries and the same amount for material damages.

(PAI) Personal accident insurance (Passengers & drivers)
Passengers of the rental vehicle are insured for death or bodily injuries in case of accident to a maximum of €1.300.000. Driver is insured to the amount of €15.000.
(TP) Car Theft & Fire Protection

Car Theft-Fire insurance.
The Company is not liable for any personal belongings that were burnt or stolen from the vehicle or damaged in an accident during the rental period.

Basic Insurance Package (CDW) Collision Damage Waiver – with excess

Reduces the liability of the renter for damages on the vehicle

With this package you are PROTECTED, except for the first portion of the claim (Excess) in the event of damage to the rental car. The renter’s liability for damage for the rented vehicle, can be reduced to a

  • maximum charge of €700 for groups A, B, C, Cd, Aa
  • maximum charge of €900 for groups A1, Bh, C1, Z, Z1, D, Dd, Ao/t, Ca,
  • maximum charge of €1100 for groups D1, Ed, Aa1, Ch, Za, S, Hh
  • maximum charge of €1300 for groups S1, S4*4, Sd, Sad, Zha, Sa, Ga, Ha
  • maximum charge of €1500 for groups S1a, Gd
  • maximum charge of €1800 for groups SLux, Gha

A valid credit/debit card in the name of the main driver must be presented as guarantee for the rental upon pick up of the vehicle. For Upon pick up of the vehicle we will charge the excess amount from the main driver's credit/debit card as warranty which will be fully refunded after the end of the rental period if no damage has been occurred.

Optional Insurance Package (SCDW) Super Collision Damage Waiver – with 0 (zero) excess

Optional insurance: (SCDW) Super Collision damage waiver with NO EXCESS!

With this package you are FULLY PROTECTED and your liability in the event of damage is ZERO! Excess: €0.
The renter has the option to purchase Full Damage Waiver through this site or locally upon delivery to avoid any liability and be FULLY PROTECTED.
No credit/debit card needed. We do not need to charge any amount as warranty. There is an affordable premium in the daily rates of

  • €15 per day for groups A, B, C, Cd, Aa
  • €17 per day for groups A1, Bh, C1, Z, Z1, D, Dd, Ao/t, Ca,
  • €19 per day for groups D1, Ed, Aa1, Ch, Za, S, Hh
  • €20 per day for groups S1, S4*4, Sd, Sad, Zha, Sa, Ga, Ha
  • €21 per day for groups S1a, Gd
  • €22 per day for groups SLux, Gha

This insurance package (SCDW) includes, as well:

Glass & mirrors insurance
This is the type of insurance that covers damage to the glass and mirrors of the vehicle.
Tires insurance
The renter is not liable for any damages on tires and wheels.
Obligations towards the vehicle use

All insurance coverings are valid provided that the renter has complied with any law of the rental stated herein.
The insurance does not cover in the following situations:
In the event that the renter has driven under the influence of drugs or alcohol.
The vehicle is used in violation of the traffic regulations (e.g. road signs, speed limits, road direction).
The renter drives on road without asphalt.
The vehicle is driven by any person that is not a registered driver in the rental agreement.
Damages due to the misuse of the car (e.g. burning out a clutch, damages to the vehicle interior).
The renter insists driving with a flat tire or with the overheat indicator on.
The renter doesn’t take all the necessary precaution measures for secure parking and locking of the car.
The renter does not follow the insurance procedure as set out in the rental agreement.

Cleaning Fee

To respect our customers and deliver them a very clean car is a must for our company. You will be delighted by the overall condition and the cleanliness of the vehicle. We ensure that as a company it is not our priority and we avoid to charge cleaning fee but we do it only in special cases. This charge varies from 20 to 150 euro for extreme cases in the interior of the car. All vehicles should be returned in good condition as when the rental cars were delivered.

Booking Cancellation
We accept any cancellations 14 days before picking-up your rental car. You will receive a 70% refund of your deposit. A refund will not be permitted within the 14 days period, leading up to your booking or in case of non-show.
Fleet availability
The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type without any extra cost.
Flight delays
As we monitor the flights status in advance, there are no additional charges for flight delays.
Child seats

We offer 4 different types of child seats according to EU safety regulation. Only new child seats according to the safety regulations. We take security very seriously.

Fair Fuel Policy
The renter has to return the vehicle with the same level of fuel as delivered. Vehicles delivered out of office hours have enough fuel to drive you anywhere in the island. There is also the option of a prepaid fuel policy. The renter picks-up the vehicle with a full tank and pays on the spot for the fuel which will cost the price of a local petrol station without any extra cost. There is no refund for the unused fuel. If the client wants us to provide this service and collect the car full, it needs to be referred on the remarks(notes) before completing the reservation.
Substitution of vehicle
Substitution of vehicle in case of breakdown or accident if the vehicle is not used in violation of the traffic regulations of any law or of the rental conditions stated herein.
Minimum Rental Period
The minimum rental period is 3 days for the reservations on this site. Please contact us via the contact form or call us at +306947441118.
Age
Minimum Age: 23 years old for all groups. Maximum age: 75 years old for all groups.
Driving license
A valid driving license held for at least one year is required. National Driving Licenses issued in EU, US, UK, Australia, Canada, Israel, Russia, Ukraine, UAE, are accepted. An International Driving License is required in all other cases.
Ship transfer
The renter is not allowed to use the rented car outside Crete or to embark a boat without the written permission of the company.
Loss or damage of additional equipments
The renter is responsible for any loss or damage to additional equipment hired at time of rental including child seats etc. In case of lost or broken keys, the renter will be charged the replacement cost.
Grace period
At the end of the agreed rental period, Magic Tours Rent a Car allows a grace period of one hour free of charge after which, the tenant will be charged with a full day rental.
Traffic fines
The renter is responsible for and shall pay all parking and traffic violations during the rental period.
DRIVE CAREFULLY
Your Magic Tours Team